Metroline Associates

At Metroline Associates Pvt. Ltd., we are committed to delivering your orders safely and efficiently across India and worldwide.

Order Processing: Orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.

Domestic Shipping (India): Standard delivery takes 4–7 business days, depending on location. Shipping charges (if applicable) are shown at checkout. Bulk or large orders may incur additional costs, which will be communicated before dispatch.

International Shipping: We currently ship to selected countries through reliable international courier partners. Delivery timelines vary from 7–45 business days. International shipping charges and import duties/taxes are calculated at checkout, and customers are responsible for all applicable customs fees.

Order Tracking: Once dispatched, tracking details are shared via email or WhatsApp. Shipments can be tracked directly with the courier partner.

Delays & Exceptions: While we aim to deliver on time, delays due to courier issues, customs clearance, weather, or unforeseen events may occur. We will inform you in case of any significant delay.

📩 For shipping-related queries or to confirm international availability, contact ecommerce@metrolineassociates.com.

At Metroline Associates Pvt. Ltd., customer satisfaction is important to us. Please read the policy below before placing your order.

1. General Policy

• No Returns or Refunds: Once delivered, orders are final and non-refundable.

• Replacements Only: Offered only if the product is defective, damaged, or not as described.

• Cancellations: Accepted only before dispatch. Once shipped, cancellation is not possible.

2. Replacement Policy
Replacements apply only if:

• The product was damaged during transit.

• The product is defective or non-functional on arrival.

• The product differs from what was ordered.

Request Process:
Raise a replacement request within 7 days of delivery by emailing ecommerce@metrolineassociates.com with:

• Order number

• Product details

• Photos/videos of the issue

Our team will review and confirm eligibility. If approved, a replacement will be arranged.

Note: Some cases may require the product to be returned for inspection before a replacement is issued.

3. Replacement Conditions

• Product must be returned in original packaging with all accessories and invoice.

• No signs of misuse, mishandling, or unauthorized repairs.

• Damage after delivery is not covered.

• For items under manufacturer warranty, customers must contact the authorized service center directly.

4. Cancellation Policy
Orders can be cancelled only before dispatch. After shipping, cancellation is not possible. For urgent requests, contact ecommerce@metrolineassociates.com with your order details.

5. Additional Notes

• Customized or special-order items are not eligible for replacement.

• Non-replaceable items are mentioned on the product page.

• Metroline Associates Pvt. Ltd. reserves the right to approve or reject replacement claims after inspection.

📌 By placing an order with Metroline Associates Pvt. Ltd., you agree to our Shipping, Returns & Refund Policy.